These 12 Phrases Are Killing Your Conversations

These 12 Phrases Are Killing Your Conversations

1. “I looked at your website.” (or being phony with flattery or AI)2. “I’m looking forward to hearing from you.” (or speaking to you)3. “Thank you for your patience.”4. “I want to be respectful of your time.”5. “I’ll keep…
How to Stop AIs from Taking Over the World

How to Stop AIs from Taking Over the World

I have a long history with artificial intelligence. As a college student in the 1980s, I worked in the MIT Media Lab and MIT AI Lab for Rodney Brooks, who became Director of the AI Lab and founded iRobot,…
The Emotional Flaw in Digital Marketing

The Emotional Flaw in Digital Marketing

The promise of digital marketing is automation. Automation lets you reach more people, and for less work. Marketers use form letters, or construct messages in some algorithmic way for example to include a person's name.